Refund & Cancellation Policy

1. Digital product

This policy applies to EditFlow AI purchases from Metz Corporation, including payments through PayU (PayU Money) and Razorpay. EditFlow AI is supplied as downloadable software with a licence. There is no physical shipment or physical return. The activation code is generated and sent immediately after successful payment confirmation. Activation means successful activation of the purchased licence in EditFlow AI. Generating, sending or receiving the code is not itself activation, and does not prevent a full cancellation refund while the licence remains unactivated.

2. When a refund is available

Duplicate payment: an additional confirmed payment for the same order will be refunded after verification.
Non-delivery: if a paid licence is not delivered within the promised delivery period and the issue is not resolved, a refund is available.
Unresolved activation or material technical failure: if the purchased software cannot activate or materially fails to perform as described on a supported system, and reasonable support cannot resolve the issue, a refund is available.
Other legal rights: refunds and other remedies required by applicable law remain available.

3. Cancellation and change of mind

After activation: cancellation and change-of-mind refunds are not available once the licence has been activated.

Before activation: cancellation is eligible for a full refund of the amount paid. No cancellation fee, administrative charge or payment-processing fee will be deducted from this refund. Metz Corporation will verify the payment and confirm that the licence has not been activated before processing the cancellation. Do not activate the licence after requesting cancellation.

The cancellation rule does not remove refunds or remedies for the duplicate-payment, non-delivery, qualifying technical-failure and statutory-rights cases described in section 2. Applicable statutory rights remain available regardless of licence activation status.

Compatibility concerns will be assessed against the requirements and representations provided at purchase. A restriction will not be used to deny a remedy for misleading product information.

4. How to make a request

For a cancellation request, contact support before licence activation. Report technical issues, incorrect charges or duplicate payments as soon as you discover them. A cancellation request alone does not confirm that the order has been cancelled; support will verify the licence status and respond. Applicable statutory rights are not limited by this process.

Use the contact details on the Contact Us page. Include the purchaser's name, order reference, purchase date and a short explanation. For technical issues, include the EditFlow AI version, Windows and Premiere Pro versions, and a relevant error screenshot with private information removed.

5. Review and repayment

Metz Corporation will verify the payment and issue and communicate the decision with a reason. Send purchase and refund enquiries to Mukesh at contact@fotodialphotography.in or call +91 9566424243. Refund processing time: approved refunds will be initiated through the payment gateway used for the transaction within 5–7 business days of approval, back to the original payment source. This is the time for Metz Corporation to initiate the refund, not a guarantee that it will be credited within the same period. The bank or payment provider may take additional time to credit the refund.

When the underlying licence purchase is cancelled and refunded, the associated licence and unused activation code will be cancelled. The refunded code cannot then be used for activation. Refunding only a duplicate or extra charge does not cancel the licence supported by the valid original payment. An unsuccessful payment that was not received by the seller is handled through the payment provider's reversal process; share the transaction reference with support if assistance is needed.

6. Renewals and complaints

Where the payment gateway supports subscriptions and you have expressly authorised recurring billing for your plan, renewals follow that subscription schedule. You may cancel future renewal using the cancellation method disclosed when subscribing. Contact Mukesh if you need help locating it. Renewal cancellation stops future scheduled charges; it does not by itself decide refund eligibility for an earlier payment. Without an authorised recurring subscription, renewal requires a new manual payment and no automatic debit is made.